A power event took a Google Cloud zone offline in London on Oct. 20, affecting 38 products; Reuters cited a person familiar with the matter linking Revolut’s service problems to the outage.
Google’s status record gives the window as 2:08 a.m. to 10 a.m. ET (06:08-14:00 UTC), a span of seven hours and 52 minutes. It identifies europe-west2-b as the affected zone; elsewhere in europe-west2, the company recorded rising error rates and intermittent network faults.
By 8:10 a.m. ET (12:10 UTC), Google said most workloads were moving toward recovery. It marked the incident closed at 10 a.m. ET (14:00 UTC), then noted at 10:03 a.m. ET that some customers could still experience problems.
Revolut’s Singapore status page recorded partial availability across 27 services on Oct. 20, including card payments, transfers, ATM withdrawals and currency exchange. The notice logged detection at 3:47 a.m. ET (07:47 UTC). Revolut said its customers’ money and data were safe.
Reuters cited a person familiar with the matter who linked Revolut’s service disruption to Google Cloud’s incident. Revolut’s public status notice did not name a cause. Lloyds and HSBC separately told Reuters that some U.K. customers had difficulty accessing services; their statements did not attribute those problems to Google Cloud.
Revolut’s announcement of a broader Google Cloud partnership in September 2025 described the provider as supporting systems used in its international operations. The U.K. Financial Conduct Authority (FCA) lists Google Cloud EMEA Limited as a critical third party, with the designation dated July 13, 2026. The FCA says a failure at a widely used technology supplier could disrupt several financial firms and reach their customers and markets.
Reuters reported the FCA was conferring with Google and companies affected as it assessed the outage’s reach. Google said it would publish an analysis after its investigation, with no date announced.
