Samsung Gains Interest from BYD, Google, AMD as AI Chip Demand Strains TSMC Capacity 
Frank Stronach Found Guilty of Sexual Assault and Indecent Assault in Ontario Court 
US-Iran De-Escalation Shifts Washington’s Focus to AI Regulation and Crypto Legislation 
US Raises Concerns Over Possible ASML EUV Machine Transfer to China 
Hyundai to Acquire SoftBank’s Remaining Boston Dynamics Stake for $325 Million 
BHP Shares Fall as Jansen Potash Project Costs Surge 
Ukrainian Drone Makers Target Japan and Asia Defense Market 
John Jumper Leaves Google DeepMind for Anthropic Amid Intensifying AI Talent Race 
Trump Says Anthropic No Longer Seen as National Security Threat 
Obayashi to Acquire Multiplex in $526M Expansion Deal 
Carro Expands Into Australia With Acquisition of Used-Car Platform CarPlace 
JPMorgan Sees Strong Strategic Value in Potential AbbVie Acquisition of Apogee Therapeutics 
Jio IPO Filing Nears as Reliance Targets $4 Billion Market Debut 
China Adds MP Materials, USA Rare Earth to Export Control List Amid Escalating U.S.-China Trade Tensions 
HSBC Australia Faces A$35M Penalty Over Scam Protection Failures 
TD Bank Expands Employee Monitoring Software to Boost Productivity Amid Privacy Concerns 
Meta Seeks Legal Shield From Child-Harm Lawsuits Amid KOSA Talks 
BUFFALO, N.Y., Jan. 25, 2016 -- Castel today announced plans to release Castel Explore™ transcription-based speech analytics. Offered as cloud-based or on-premise solution, Castel Explore™ will deliver transcription and speech analytics of call recordings faster and more accurately than other leading vendors in the market. At such a rate, customers can upload, transcribe and analyze hundreds, even thousands of audio recordings in a matter of minutes.
“Castel Explore™ is designed to assist call centers looking to analyze call recordings in batch mode at a very high rate of speed and with high accuracy,” states John Ripa, Chief Operating Officer for Castel. “Castel Explore™ can be set up rather quickly and scaled to provide immediate value and ROI for small, mid-sized and large call centers,” Ripa comments.
Castel Explore’s™ most significant features include a clear-cut interface providing word/phrase trending, specific word/phrase search, compliance risk and customer complaint event review. Priced competitively lower than other solutions, Castel Explore™ will be available Q1 2016.
About Castel: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. For more information, news and perspectives from Castel, please visit Castel Newsroom at http://www.castel.com/castel-info/.
©2016 Castel Communications, LLC. All Rights Reserved. Castel logo is a trademark of Castel Communications, LLC.
Media Contact: Castel Communications LLC Anne Pacifico, +01.800.657.8215 [email protected]
