Cherwell Launches New Service Management Solution for Cisco ACI

Thursday, February 1, 2018 1:02 PM UTC

COLORADO SPRINGS, Colo., Feb. 01, 2018 -- Cherwell Software, LLC, a global leader in IT and enterprise service management, announced today an integrated solution that combines Cisco’s® Application Centric Infrastructure (Cisco ACI™) with Cherwell’s IT Service Management (ITSM) platform. This solution is designed to provide a more accurate and up-to-date view of overall IT infrastructure and enable companies to make faster and better-informed decisions related to change management, incident resolution, system configuration and more.

Business needs from IT are constantly changing and while the number of devices connected to the network are increasing exponentially, time to deliver applications and associated services is decreasing. Further, the hybrid nature of data centers means application components are simultaneously residing in and continuously moving across cloud and on-premises infrastructure. Thus the challenge of delivering IT services to satisfy the fast-paced business requirements needs a revolutionary approach.

“At Cherwell, our goal is to help organizations accelerate their growth and drive further innovation. As new services are added across the enterprise, it can be difficult to maintain an accurate and up-to-date high-level view of IT infrastructure,” said Scott Gainey, Cherwell’s chief marketing officer. “We’re thrilled to be working with Cisco on this solution and ultimately empowering our joint customers with faster delivery of business services and enhanced automation.”

As noted in Cisco’s Data Center Blog today, “IT departments are facing increasing demands for providing quick and flexible business services. Cisco ACI and Cherwell joint solution provides a fully-automated policy based enterprise service management solution to address these challenges.”

Cisco ACI™ provides an application-level policy model that abstracts the infrastructure details all the way up to business service requirements. Cherwell ITSM and Cisco ACI™ complement each other by providing a singular view of the entire IT infrastructure and its relation to enterprise business services. This visibility provides several contextual dimensions to the IT enterprise and enables robust IT Operations and Management.

The Cisco ACI™ integration will be available on the Cherwell mApp Exchange.

For more information, please visit the Cherwell blog featuring a video demo of the new solution.

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About Cherwell Software

A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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