Coinbase is rolling out app changes to clarify why some customer funds are on hold, CEO Brian Armstrong said, alongside fixes aimed at making routine tasks clearer and smoother.
Armstrong said he has devoted considerable attention to the app’s quality. The rollout includes simpler identity checks and a faster startup, two areas he identified for improvement.
He also singled out two different obstacles: error notices that do not say what went wrong, and buttons that leave users without a clear route forward. Armstrong said the fixes are arriving across the next few app releases, but did not specify dates.
Armstrong made the comments in an X post on Nov. 7. He invited customers to outline recent app difficulties in responses to his post and said he and his agents are reviewing what users send.
