Encompass Teams with ServiceBench to Help Repair Industry Expedite Aftersales Product Repair and Claims Management

Wednesday, April 19, 2017 5:26 PM UTC

LAWRENCEVILLE, Ga., April 19, 2017 -- Encompass Supply Chain Solutions, Inc., a leading provider of Distribution, 3PL and 4PL solutions for a diverse range of finished goods and replacement parts, today announced it is continuing to build on its existing integration with ServiceBench to enhance service throughout the post-sales supply chain.

Encompass connects to business management software developed by ServiceBench – a top name in service management solutions – to provide the repair industry with convenient access to Encompass’ comprehensive spare parts inventory. These enhancements enable servicers of appliance, HVAC and consumer electronics products to save time by quickly checking availability of replacement parts, placing orders and seamlessly returning new/unused and core parts. The integration with ServiceBench software also allows Encompass to deliver key data in real time to manufacturer service administrators to assist in servicer claims validation.

“As one of the most diverse parts suppliers in the country, Encompass maintains more than eight million parts in our database for dozens of product categories,” said Joe Hurley, senior vice president of Business Development, Encompass. “With connectivity to the ServiceBench platform, servicers across multiple industries can expedite the repair process by easily finding and ordering parts for just about any product.”

“ServiceBench business management software seamlessly connects trading partners in the service supply chain to drive out inefficiencies, while maximizing the customer service experience for repair service providers,” said Louis Rose, ServiceBench vice president of operations. “With the participation of parts suppliers like Encompass, we help repair service providers to improve first time call fix rates and onsite service call schedules, and help minimize time spent searching for hard-to-find and other critical parts needed for product repairs.”

About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliances and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.

Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and encompassparts.com and follow us on Facebook, LinkedIn and Twitter.

Kristin Hurst
Director of Marketing
Ph: 954.474.0325
[email protected]
https://encompass.com/member/kristin-hurst/

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