Once Upon a Farm Raises Nearly $198 Million in IPO, Valued at Over $724 Million 
SpaceX Prioritizes Moon Mission Before Mars as Starship Development Accelerates 
Toyota’s Surprise CEO Change Signals Strategic Shift Amid Global Auto Turmoil 
Alphabet’s Massive AI Spending Surge Signals Confidence in Google’s Growth Engine 
Samsung Electronics Shares Jump on HBM4 Mass Production Report 
Nvidia CEO Jensen Huang Says AI Investment Boom Is Just Beginning as NVDA Shares Surge 
Nvidia, ByteDance, and the U.S.-China AI Chip Standoff Over H200 Exports 
Indian Refiners Scale Back Russian Oil Imports as U.S.-India Trade Deal Advances 
Rio Tinto Shares Hit Record High After Ending Glencore Merger Talks 
Washington Post Publisher Will Lewis Steps Down After Layoffs 
Missouri Judge Dismisses Lawsuit Challenging Starbucks’ Diversity and Inclusion Policies 
Trump Backs Nexstar–Tegna Merger Amid Shifting U.S. Media Landscape 
Baidu Approves $5 Billion Share Buyback and Plans First-Ever Dividend in 2026 
Amazon Stock Rebounds After Earnings as $200B Capex Plan Sparks AI Spending Debate 
OpenAI Expands Enterprise AI Strategy With Major Hiring Push Ahead of New Business Offering 
American Airlines CEO to Meet Pilots Union Amid Storm Response and Financial Concerns 
Sony Q3 Profit Jumps on Gaming and Image Sensors, Full-Year Outlook Raised 
Yardley, PA, Feb. 28, 2018 -- Publicis Health today announced that PHrequency, a full-service contact center, was awarded J.D. Power certification in January 2018 by providing “An Outstanding Customer Service Experience” as an Outsourcer for the Pharmaceutical live phone channel. J.D. Power’s rigorous assessment process grants certification only to organizations dedicated to the highest level of customer satisfaction.
|
||||||||
Publicis Health’s contact center, PHrequency, is a dedicated, healthcare-focused, integrated contact center offering engagement resources for both clinical and patient stakeholders. “J.D. Power certification is a prestigious recognition and achieving certification is a tribute to PHrequency’s diverse cross-section of individuals who embody Publicis Health’s client-centric culture, energy, and extensive life sciences industry experience,” said Andrew Adams, President, Publicis Health Solutions, the commercialization division of Publicis Health.
To achieve J.D. Power Certified Contact Center ProgramSM status, PHrequency successfully passed an extensive audit and exceeded a national benchmark for customer satisfaction on a survey of customers. PHrequency customers evaluated the contact center’s performance on factors including customer service representative performance, concern resolution, IVR experience, level of compassion, and overall satisfaction with customer service.
“We are proud of PHrequency’s ability to continuously exceed in quality as we experience unprecedented growth. Our contact center reaches thousands of healthcare providers and patients through many different programs across multiple disease state categories,” said Adams. “We are proud to be the partner of choice for a variety of life sciences clients and we are ultimately most of proud of our people, PHrequency’s true competitive advantage.”
Attachments:
A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/4b8e512c-8380-413a-8808-610f27669c6c
A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/384bd8d2-b9f4-45f6-a3b0-d4000d33d1e3
Rita Ribeiro Publicis Touchpoint Solutions, Inc. 215-525-9846 [email protected] Kipp Jarecke-Cheng Publicis Health 212-771-5732 [email protected]
