Rising Demand for Customer Care Services to Drive Global OSS/BSS Market : Transparency Market Research

Albany, NY, April 18, 2016 -- A new research report has been recently published by Transparency Market Research and made available on the company website. The research study provides a detailed analysis of the global OSS/BSS market, including a market overview, product segmentation, market drivers and restraints, current trends, opportunities and challenges, and competitive landscape of the market. The 103-page research report, titled “OSS/BSS Market - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2014 - 2020,” further includes the forecast figures and historical data for the OSS/BSS market from 2014 to 2020.According to the research study, in 2013, the global market for OSS/BSS was valued at US$21.8 bn and is estimated to reach a value of US$49.8 bn by the end of 2020. The market is projected to register a healthy 12.70% CAGR between 2014 and 2020. 

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The developing telecommunications industry, increasing demand for customer care services, and rising adoption of convergent billing systems are some of the major factors that are expected to boost the demand for OSS/BSS services in the global market. On the flip side, regulatory concerns and difficulty in integration with current systems are the major factors hampering the growth of the market in the coming years. 

Based on process type, the global OSS market has been divided into network design, service fulfillment, network monitoring, and service assurance. In 2013, the service fulfillment segment dominated the overall market. The high demand from this segment majorly came from Europe and North America. Nevertheless, other segments of the OSS market are also expected to grow significantly throughout the forecast period. 

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Likewise, on the basis of process type, the global BSS market has been segmented into revenue management, order management, product management, and customer management. The global BSS market is estimated to grow significantly in the next few years. The rapid growth of this segment can be attributed to the rising demand for customer management services and revenue management solutions. However, in the long run, the revenue management solutions segment is expected to witness constant demand owing to the customer switching amongst communication service providers and reducing average revenue per user. According to the research study, the revenue management segment is projected to register a 14.30% CAGR from 2014 to 2020. 

The research study has divided the global OSS/BSS market based on geography into Europe, Asia Pacific, North America, and Rest of the World. In 2013, North America dominated the overall market, followed by Europe. In the coming few years, the growing investments in the OSS/BSS market are being channelized into several developing nations of Asia Pacific and Rest of the World for creating a strong communication network infrastructure. 

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Furthermore, the study covers the competitive landscape of the global OSS/BSS market, including the company overview, financial overview, product portfolio, business strategies, and SWOT analysis of the major companies operating in the market. The prominent players in the global OSS/BSS market include IBM Corporation, Tata Consultancy Services Limited, Hewlett Packard Company, Accenture PLC, Telefonaktiebolaget L. M. Ericsson, Alcatel Lucent S.A., Amdocs, Inc., Tech Mahindra Limited, and Oracle Corporation. 

Key segments of the Global OSS/BSS market: 

Global OSS/BSS Market, by Process Type 

OSS

• Network Design
  
• Network Monitoring
  
• Service Fulfillment
  
• Service Assurance 
  

BSS

• Customer Management
  
• Revenue Management
  
• Product Management
  
• Order Management 
  

Global OSS/BSS Market, by Geography 

• North America
  
• Europe
  
• Asia Pacific
  
• Rest of the World 
  

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