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Samsung Electronics has offered to repair more than 90,000 washing machines in South Korea. The company will give eligible units free door repairs, and this was announced by the country’s consumer regulator.
As per The Korea Herald, the defective washing machines are the front-load types, and there were complaints that doors are exploding. Samsung Electronics is voluntarily offering a free repair to models that are prone to explosion when in use.
It was revealed that this offer is only available for Korean consumers. The move is also backed by some consumer organizations, including the Korean Agency for Technology and Standards (KATS) and the Korea Consumer Agency (KCA). The groups have also urged the owners of Samsung’s washing machines to act swiftly and request for a repair from the company.
Three of the Samsung washing machines are affected, and this includes the Bespoke Grande AI washers. The said home appliance features a glass door that could cause injuries in case it “explodes.”
Samsung told the KCA that the defect was caused by a loose attachment of the outer glass cover and the outer door frame. The company said that foreign objects may have gotten in between the said parts during the production process.
The customers who own the affected washing machine models are requested to contact the Samsung customer service outlets and ask for a repair. The staff will be accepting the requests starting this week until the end of November.
"There have been some cases recently where the door glass of some Samsung Electronics' drum washing machines came off due to poor adhesion," the company said in a statement that was posted on its website last week. "We sincerely apologize for the inconvenience and trouble."
Meanwhile, Samsung Electronics had produced about 106,173 large home appliances, and some of them are said to have similar defects these were detected from the period of September 2021 and May of this year. Around 91,488 units of these products were sold to South Korean customers.
