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SOUTHFIELD, Mich., May 04, 2017 -- Stefanini — one of the most important global providers of IT outsourcing, applications management, consulting and strategic staffing services — will present its expertise providing IT solutions for almost three decades in 39 countries at HDI 2017 Conference & Expo. Considered the industry’s most comprehensive event, uniting the leading experts and practitioners of technical service and management, the conference will occur May 9-12 in Washington, D.C.
During these four days, Stefanini (booth #606) will be showcasing its portfolio of innovative IT outsourcing practice solutions, reinforcing its position as one of the leading providers of business solutions based on IT. The company can provide a broad portfolio of services to help supplement its clients’ current help desk operations, assist with migrating the installed base of desktops and deliver tailored onsite field technician services around the globe in over 35 languages.
The Power of KPIs
On Friday, May 12, Eric Goupil, global director of CSI at Stefanini, will present to the attendees how companies can transform their service desk performance to a high-value service model. Through KPIs, companies can obtain direction on how a service is functioning and establishing performance requirements. “To be viewed as a trusted advisor, you need to understand each available KPI, what it represents and what proven relationship it has with your objective,” says Mr. Goupil. “This is key to changing from an operational leader to a strategic consultant.”
Each step in Stefanini’s help desk outsourcing process is designed to address end-user issues promptly and effectively. The company has robust experience providing IT infrastructure outsourcing services—including IT help desk outsourcing. “By following ITIL best practices, we can help our customers move beyond reactive incident management into request, problem, configuration and change management processes that drive higher levels of IT service management performance while reducing costs,” explained Mr. Goupil.
About Stefanini
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia.
Further information is available on the company’s website, www.stefanini.com.
Editorial Contacts Vanessa Morais [email protected] +1 248 263.8612
