T-Mobile Beats Q1 Earnings Expectations on Strong Postpaid Growth 
U.S. Demand for Alternative Satellite Providers Remains Strong Amid SpaceX Regulatory Push 
Australia Targets Meta, Google, and TikTok With New News Payment Tax Proposal 
Robinhood Q1 Earnings Miss Expectations, Stock Drops After Hours 
AstraZeneca Q1 2026 Earnings Surge on Strong Oncology and Rare Disease Drug Sales 
Toyota Global Vehicle Sales Decline in March Amid RAV4 Transition and Middle East Slowdown 
Air Liquide Q1 Revenue Misses Estimates Amid Currency and Energy Headwinds 
Chinese Chip Stocks Surge on AI Boom and Domestic Tech Push 
Spirit Airlines Gains Key Creditor Support for $500M Bailout Deal 
Novartis Q1 2026 Earnings Miss Expectations as Generic Competition Pressures Sales 
Brazil Pension Fund Crackdown After Banco Master Collapse Raises Investment Concerns 
OpenAI Faces Revenue Pressure and User Growth Challenges Ahead of IPO 
SMC Corp Stock Surges as Palliser Capital Pushes for Major Share Buyback 
Starbucks Raises 2026 Outlook as Turnaround Strategy Boosts Sales and Earnings 
Nomura Shares Drop After Profit Miss Despite Strong Revenue Growth 
WuXi AppTec Stock Surges on Strong Q1 Earnings and CRDMO Demand Growth 
BOSTON, Feb. 10, 2016 -- Online media business Subscription Insider published a new guide: “Customer Service Handbook: The Essential Guide for Subscription Businesses.” The 48-page handbook provides step-by-step details and proven methodologies – tailored for subscription businesses – for establishing, staffing and running an effective customer service department.
“While the impact of subpar customer service is growing more consequential than ever, many subscription businesses are still struggling to get it right,” said Subscription Insider CEO and publisher Kathy Greenler Sexton. “Our new handbook educates readers on the basics of customer service structure, techniques, tools and best practices and provides step-by-step details of proven methodologies for establishing, staffing and running an effective customer service department.”
The new handbook helps readers understand the basics of customer service and learn advanced concepts, including: setting up and growing a customer service department, establishing clear escalation procedures and handling unreasonable customers (especially unreasonable refund requests). The handbook includes more than 20 checklists, decision-trees and specific examples to jump-start successful customer service operations.
Chapters of Subscription Insider’s “Customer Service Handbook: The Essential Guide for Subscription Businesses” include:
- Customer Service: The Basics
- Establishing a Customer Service Department
- Outsourcing Customer Service
- Handling Common Customer Service Questions
- Your First Customer Service Hire
- Scaling Your Customer Service Team
“Customer Service Handbook: The Essential Guide for Subscription Businesses” is available at http://www.subscriptioninsider.com/products/Customer-Service-Handbook-The-Essential-Guide-for-Subscription-Businesses.cfm.
About Subscription Insider
Subscription Insider, an online media business owned and operated by Authority Media Network, LLC, delivers intelligence on how to build, market and sell subscription-based products and services. Through exclusive news, research and tools (including case studies, trend reports, buyer guides, tutorials and best-practice information), Subscription Insider provides the industry's most authoritative how-to guidance on running subscription businesses more profitably. For more information, please visit www.subscriptioninsider.com or call 800-764-9133.
Jani Spede Jani Spede Public Relations [email protected] 866-923-9980 ext. 1
