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UK CMA Says Online Prices Must Reflect Required Delivery Charges

An open letter published Nov. 2 outlines retailers' legal responsibilities and points them to the CMA's price-transparency guidance.

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A shopper checks a phone beside a parcel at a collection shop in London. / EconoTimes.ai
A shopper checks a phone beside a parcel at a collection shop in London. / EconoTimes.ai

The Competition and Markets Authority (CMA) issued UK online retailers a reminder on Nov. 2: mandatory delivery charges must count toward the total price presented to consumers.

The letter spells out retailers' legal obligations around delivery fees. It also refers businesses to the CMA's separate price-transparency advice on presenting prices clearly.

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