Star2Star Integrates With Harley-Davidson’s HigherGear CRM to Elevate Their Customer Experience

SARASOTA, Fla., Dec. 11, 2017 -- Star2Star Communications, provider of the World's Most Complete Cloud Communications Solution with options ranging from Hosted to Hybrid, recently announced a custom integration with Harley-Davidson’s dealership CRM platform, HigherGear. This integration was completed leveraging StarPaaS, Star2Star’s integration platform as a service that enables rapid custom development.

SB Atlantic Communications, a Star2Star Partner, initiated this custom integration in order to maintain operations with Harley-Davidson’s legacy Time Division Multiplexing (TDM) system. Since this functionality was not supported by other VoIP and Unified Communications as a Service systems, SB Atlantic and Harley-Davidson sought an alternative solution, and Star2Star Communications was there to deliver to their needs.

Star2Star connected Harley-Davidson’s CRM, HigherGear, to the on-premise StarBox® Voice Optimized SD-WAN. Thanks to the on-premise StarBox® and custom development services, Star2Star delivered Harley-Davidson with important Call Detail Record (CDR) information including caller ID, date, time, and duration of calls. This functionality allows Harley-Davidson to obtain vital takeaways about their customer base automatically in order to elevate the customer experience overall.

Bill Wnukowski, President at SB Atlantic Communications said, “Star2Star executed the integration perfectly. They sent out Professional Services who performed a flawless integration and made the customer very happy.”

“StarPaaS elevates Star2Star’s Full Spectrum capabilities by providing customers the ultimate  flexibility to integrate communications into their current workflows,” said Michelle Accardi, President and Chief Revenue Officer at Star2Star. “Not only do we offer the World's Most Complete Cloud Communications Solution, including unparalleled call quality and advanced Unified Communications features, but with our technology, we can quickly and easily develop and configure completely custom solutions for our customers. Technology should be designed around the customer’s workflows, and not vice versa; StarPaaS supports this belief by leveraging the ability to integrate with any third-party technology.”

About Star2Star Communications

Founded in 2006 in Sarasota, Florida, Star2Star Communications empowers global business success with a Full Spectrum Communications Solution. With options ranging from Hosted to Hybrid, Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management.

Star2Star's award-winning, patented Constellation™ Network overcomes the reliability and quality limitations of other communications technologies and enables companies to choose the deployment methodology that aligns best with their needs. For businesses who require high-quality voice, redundant networks for continuity, and ultra-reliable communications, Star2Star's Hybrid architecture offers the highest guaranteed SLAs in the industry at an affordable price. Businesses with less complexity, who seek the best communications capabilities for their employees and customers, can consider Star2Star's Hosted solution the optimal choice.

With a customer retention rate of 99.85%, Star2Star has been recognized by a multitude of leading analysts. In the past six years, Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 five times, and the Inc. 500|5000 seven times. The company was also named by IHS as a Top 10 Hosted Business VoIP/UC Provider and has been in the Gartner Magic Quadrant for UCaaS, Worldwide for the last four years.

Casey O'Loughlin
[email protected]