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Apple has launched a new free repair program for iPhone 12 users experiencing issues with the devices’ receiver module. But not all models in the series are eligible for the service.
The Cupertino, California-based tech giant published a support page dedicated to the repair service program. “Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module,” the company wrote.
It is still unclear how many iPhone 12 and iPhone 12 Pro shipped around the world have this sound issue. But Apple specified that affected units were manufactured between October 2020 and April 2021. Meanwhile, the support page also noted that the iPhone 12 mini and iPhone 12 Pro Max are not included in the repair program, suggesting the no sound issue might not be present in these models.
Users can determine if their iPhone 12 or iPhone 12 Pro have this issue if they do not hear a sound from the receiver when they are on call. If this issue occurs, their phone unit could be eligible for a free repair. “Apple or an Apple Authorized Service Provider will service eligible devices, free of charge,” the company said.
iPhone 12 and iPhone 12 Pro users who experience this issue with the devices’ receiver should go to an Apple-authorized service provider or make an appointment at an official Apple retail store. Customers who want to avoid large crowds due to the pandemic can also opt for the repair program’s mail-in service by contacting Apple Support through this link.
Apple notes that iPhone 12 units to be brought in for the free repair will still be examined before receiving services to confirm if it qualifies for the program. The company also advises users to back up the data on their devices before bringing them in for repair.
The company also reminds customers that an iPhone 12 unit that has other existing issues, such as a cracked screen, should be fixed first before they can get the free repair for the receiver module. “In some cases, there may be a cost associated with the additional repair,” Apple added.
Photo by Zana Latif on Unsplash
