Apple’s much awaited iPad Pro shipped last week and has already hit its first roadblock. Many users reported the issue that the device shuts off while charging and requires a hard reset to turn on.
On the Apple discussion forum, a user going by the name darkwire.shadow said:
“At night it [iPad Pro] was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead.”
The Cupertino company acknowledged the issue and has offered a temporary fix when the “iPad Pro stops responding and the screen is black”. It advises users to ‘force restart’ the device by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.
“Apple is aware of this issue and is investigating”, the online post said.
