CNA reported that Singapore’s National Anti-Violence and Sexual Harassment Helpline logged 16,525 reports in 2025, with 82% requiring follow-up, a tally that includes more than new abuse cases.
The reported total was 49.3% higher than the 11,068 reports recorded in 2024, CNA said, attributing the figures to a Ministry of Social and Family Development (MSF) report. The outlet reported 14,083 phone calls and 2,442 online reports in 2025, compared with 9,153 calls and 1,915 online reports a year earlier.
Of the 2025 reports, 13,475 required follow-up steps such as assessment, investigation, safety planning or referral, CNA reported. The ministry cautioned, according to CNA, that this did not mean all those reports concerned new abuse cases. Some involved existing cases or requests for information; others did not require intervention.
CNA reported that members of the public, including victim-survivors, accounted for 5,158 follow-up reports, the largest source category. CNA said the combined share from law enforcement, social services and education rose to 57% in 2025, from 46% a year earlier.
MSF told CNA that broader awareness and easier access to the helpline may have contributed to the increase, alongside greater professional vigilance and readiness to report concerns or seek help.
CNA said the figures came from an MSF report it said was released Oct. 29, 2026. MSF’s Domestic Violence Trends Report 2025, published in December 2025, covers trends from 2021 through 2024.
That report said new Tier 1 and Tier 2 domestic violence cases each rose about 14% from 2023 to 2024. MSF linked its expectation of a continued high level of reported cases over the medium term to improvements in detection and reporting. Those case trends are separate from the helpline’s 2025 report total.
