Cognizant has paired a new service for running clients’ Claude systems in production with a group of more than 25,000 professionals, expanding its push to put generative AI into business operations.
The company announced the Claude Frontier Capability Group on Nov. 10. Its work will span redesigning business domains for AI, upgrading supporting systems and securing AI agents as they operate at scale. Cognizant also plans to make AI-native software engineering a central delivery capability and said it has Claude agents to examine and refactor legacy and mainframe code.
Under the managed service, Cognizant would run the systems using its staff, licensed Claude access and company-developed tools, including its AI Delivery Operating System. The company said it would adapt security and governance controls to each client. It described the model as a way to make AI spending more predictable, but disclosed no prices or contract values.
Cognizant said more than 44,000 associates had been trained or certified on Claude and reported more than 26,000 Claude certifications. The company did not say how many distinct associates hold those certifications.
The company cited an unnamed global pharmaceutical manufacturer as one example of its work. Cognizant said Claude agents helped cut shop-floor downtime by 35%; it also reported that troubleshooting, which had taken 90 to 120 minutes, took 10 to 15 minutes. The announcement did not specify a measurement period or give a starting downtime figure.
“Clients want a partner who will take responsibility for delivery once AI is running inside their business,” Cognizant CEO Ravi Kumar S said. Anthropic Chief Commercial Officer Paul Smith said businesses are struggling to find people with the skills to put AI to work in real-world operations.
The new group follows Cognizant’s Oct. 30 announcement of a separate team of more than 25,000 professionals focused on OpenAI products, including Codex and ChatGPT. EconoTimes covered the earlier OpenAI delivery-group announcement. Cognizant disclosed no rollout timetable or next milestone for the Claude service.
