Revolut customers faced payment and app disruptions on Oct. 20 during a Google Cloud outage in London, as UK lawmakers sought to measure the impact of technology failures on financial services.
Revolut’s UK status page listed card payments, transfers, ATM withdrawals, currency exchange and sign-in as partially unavailable, along with several business services. The company said customers’ money and data were safe and that it was working to restore service. The status page did not say how many customers were affected or when each service recovered.
Google Cloud’s London region outage ran from 2:08 a.m. ET (06:08 UTC) to 10 a.m. ET (14:00 UTC). The company attributed the incident to a power event in europe-west2-b, a zone in its London region. It said most workloads were recovering by 8:10 a.m. ET (12:10 UTC), though a small number of its customers could still have problems after it closed the incident.
Reuters reported, citing a person familiar with the matter, that Revolut’s disruption was linked to the Google Cloud outage. Revolut did not identify a cause in its public statement. The companies expanded a cloud infrastructure partnership in September 2025, but that agreement does not identify which system was involved in the disruption.
Google Cloud EMEA Limited has been designated a Critical Third Party under a UK oversight regime since July 13, 2026. The Bank of England (BoE) has warned that trouble at a shared technology supplier can affect multiple financial firms.
Treasury Committee Chair Dame Meg Hillier asked the BoE and the Financial Conduct Authority (FCA) how many UK firms and consumers were affected, which services were disrupted and for how long, and what losses or other harm consumers suffered. She also asked what redress firms provided.
Hillier requested an initial response by Nov. 4 and a full response by Jan. 20, 2027.
