Business Daily and BusinessDay NG reported that Safaricom dismissed 118 employees for fraud-related misconduct in the financial year ended March 31, 2026, while the company reported a KSh953 million recovery involving agent commission payments.
Both outlets cited Safaricom’s 2026 Sustainable Business Report for the figures. The dismissal count was 113 in the previous financial year. Safaricom also referred 14 cases to law enforcement agencies, up from seven, and issued three disciplinary warnings after none in the prior year.
Business Daily reported that Safaricom credited the recovery to regular monitoring and analysis of company data. BusinessDay NG reported the amount as $7.34 million. The two reports present the recovery and staff dismissals as separate findings and do not connect the recovered funds to the employees who lost their jobs.
The outlet said the cited grounds included stolen property, altered company files, improper access to customer call records, security or compliance violations, and other criminal conduct. The outlet said a customer complaint or Safaricom’s internal fraud management system can bring a suspected case to the company’s attention.
Managers or the Ethics and Compliance team investigate cases, according to BusinessDay NG. A disciplinary committee then chooses the response. The reported options include a warning, dismissal or referral to law enforcement; breaches of employment obligations and gross misconduct can also be grounds for dismissal, the outlet said. The process separates case investigation from the committee’s decision on discipline.
Safaricom said fraud was “the most common category of concern” reported through its ethics hotline in financial year 2026, according to a company statement quoted by Business Daily. The company said it handled those reports through its fraud investigation processes.
Kenya’s State Department for Environment and Climate Change said the 2026 report was launched Oct. 27, 2026.
