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Salesforce Agrees to Buy Cresta, Which Makes Voice-Focused Customer Experience Software

Salesforce did not disclose a purchase price and expects the deal to close in the first quarter of fiscal 2028, subject to customary closing conditions.

Updated 1 min read
A customer service worker wears a headset at a support center in San Francisco / EconoTimes.ai
A customer service worker wears a headset at a support center in San Francisco / EconoTimes.ai

Salesforce agreed to acquire Cresta on Monday, a deal involving a company that builds voice-focused customer experience software and is expected to close in the first quarter of fiscal 2028.

Cresta's products are designed for customer experience teams that handle voice interactions. Salesforce did not disclose the purchase price.

The transaction remains subject to customary closing conditions. Salesforce expects to complete it in the opening quarter of its 2028 fiscal year.

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