TSMC Eyes 3nm Chip Production in Japan with $17 Billion Kumamoto Investment 
Amazon Stock Rebounds After Earnings as $200B Capex Plan Sparks AI Spending Debate 
Nasdaq Proposes Fast-Track Rule to Accelerate Index Inclusion for Major New Listings 
Global PC Makers Eye Chinese Memory Chip Suppliers Amid Ongoing Supply Crunch 
Instagram Outage Disrupts Thousands of U.S. Users 
Tencent Shares Slide After WeChat Restricts YuanBao AI Promotional Links 
SoftBank Shares Slide After Arm Earnings Miss Fuels Tech Stock Sell-Off 
American Airlines CEO to Meet Pilots Union Amid Storm Response and Financial Concerns 
Nvidia, ByteDance, and the U.S.-China AI Chip Standoff Over H200 Exports 
Prudential Financial Reports Higher Q4 Profit on Strong Underwriting and Investment Gains 
Sony Q3 Profit Jumps on Gaming and Image Sensors, Full-Year Outlook Raised 
Missouri Judge Dismisses Lawsuit Challenging Starbucks’ Diversity and Inclusion Policies 
Ford and Geely Explore Strategic Manufacturing Partnership in Europe 
OpenAI Expands Enterprise AI Strategy With Major Hiring Push Ahead of New Business Offering 
Nvidia Nears $20 Billion OpenAI Investment as AI Funding Race Intensifies 
Uber Ordered to Pay $8.5 Million in Bellwether Sexual Assault Lawsuit 
FDA Targets Hims & Hers Over $49 Weight-Loss Pill, Raising Legal and Safety Concerns 
NEW YORK, March 15, 2017 -- StellaService, the leader in helping companies to grow through better service, today announced the release of its StellaService Elite Awards. The annual Awards recognize retailers for best-in-class customer service across phone, email, chat, shipping and returns.
StellaService Elite Awards are granted following analysis of thousands of customer service data points collected by StellaService shopping analysts. These analysts interact with the retailers on a daily basis to stress test the speed and quality of their customer service and ecommerce fulfillment. Retailers can receive Elite Awards for individual channels (phone, email, chat, shipping or returns), or can be named Elite Overall for consistent, industry-leading customer service.
Just 23 companies qualified for a 2017 StellaService Elite Award, highlighting the rigorous requirements for inclusion. These Elite companies are able to leverage their Awards to improve advertising effectiveness, build brand loyalty and increase onsite conversion rates.
“We’re so honored to receive this recognition from StellaService,” said Kelly Ritchie, Senior Vice President of Employee and Customer Services, Lands’ End. “It is a testament to the unmatched quality, value and service we strive to offer our customers on a daily basis. And, it’s a true nod to the dedication of our employees and our company as a whole for providing the best in customer service for over 50 years.”
“The bar for customer service excellence continues to be raised every year and the companies receiving Elite Awards are the standard-setters,” said Kevon Hills, SVP of Operations and Insights, StellaService. “We want to congratulate all of the companies who achieved Elite status this year and we look forward to working with them to continue enhancing their service offerings.”
The full list of StellaService Elite Award recipients for 2017 is:
| Apple Coach David Yurman J.Crew Kate Spade L.L.Bean Lands' End Lane Bryant | LuckyVitamin Lululemon Macy's Microsoft Net-A-Porter Nike Nordstrom Ralph Lauren | Sierra Trading Post Staples Sur La Table Vitamin Shoppe Wayfair Williams-Sonoma Zappos |
About StellaService
StellaService helps companies grow through better service across their stores, contact centers and ecommerce fulfillment. Through a combination of software and proprietary data and insights, StellaService helps companies improve their operational and front-line team performance. The company offers solutions including employee engagement tools, real-time customer feedback surveys and objective performance measurement across online and in-store channels. Together, these solutions enable companies to build brand equity, increase customer advocacy and drive sales. For more information, visit www.stellaservice.com.
Media Contact: Alex Vlasto [email protected] 646-503-4734
