An EconoTimes perspective

Clare Snyder

PhD Candidate in Business Administration, University of Michigan

PhD Candidate in Business Administration, University of Michigan I am a final-year PhD candidate in the Technology & Operations department at the University of Michigan Stephen M. Ross School of Business. I am broadly interested in the way people learn about and use new technologies. Primarily, I study worker-algorithm interactions within service contexts, to understand the surprising ways that human behavior can interfere with our goals for these algorithms, and the downstream effects this can have for customers.