PhD Candidate in Business Administration, University of Michigan
I am a final-year PhD candidate in the Technology & Operations department at the University of Michigan Stephen M. Ross School of Business. I am broadly interested in the way people learn about and use new technologies. Primarily, I study worker-algorithm interactions within service contexts, to understand the surprising ways that human behavior can interfere with our goals for these algorithms, and the downstream effects this can have for customers.
Troy Jackson Wins Maine Democratic Senate Nomination, Sets Up High-Stakes Race Against Susan Collins