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AT&T telecommunications company said it will compensate its customers affected by last week's service outage. It will offer a $5 credit to each of them, and thousands are expected to benefit.
According to The New York Times, some cities in the United States affected by the service outage on Thursday include New York, Los Angeles, and Atlanta. This data was based on the records of Downdetector.com, an online platform that provides users with real-time information about the status of various websites, including internet and telecommunication service disruptions.
Cause of the Outage
The platform reportedly received around 70,000 reports of service interruption from AT&T users. While the company fully restored its services after seven hours, thousands of customers have expressed great frustrations over the incident.
AT&T's chief executive explained to its subscribers that the service interruption was caused by some issues that arose while the company was trying to expand its network. The outage temporarily disconnected customers across the U.S. from the web and telecom networks.
On Sunday, Feb. 25, AT&T's CEO, John T. Stankey, apologized for the disruption, saying, "No matter the timing, one thing is clear, we let down many of our customers, including many of you and your families. "For that, we apologize."
Credit Offering as Compensation to Customers
At&T said it will make things right, starting with the offering of $5, credited to the affected subscribers' AT&T Wireless accounts. Then again, the telecom giant said it would take one to two billing cycles for the compensation to be credited to their accounts and will depend on when a customer's period of bill coverage closes.
"For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit to compensate them for the inconvenience they experienced," AT&T stated.
Meanwhile, Associated Press News reported that the $5 credit does not apply to AT&T Business or Cricket Wireless, the brand's prepaid wireless service. Then again, prepaid customers will be given other options if they were affected by the service outage, but it was not mentioned what these options are.
Photo by: Rubaitul Azad/Unsplash
