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British Airways faces passenger backlash after serving KFC fast food instead of their standard meal service during a 12-hour international flight due to an unexpected food shortage.
Passengers aboard British Airways, traveling from the Turks and Caicos Islands to London Heathrow last weekend, posted angry messages on social media regarding their flight experience with the airline. They are not complaining about KFC, but their issue was how little food was served to them.
CNN News reported that British Airways flight 252 left Providenciales in the Turks and Caicos and briefly stopped in Nassau in the Bahamas before finally flying to London. During the 12-hour journey, the airline could not provide passengers with the menu it usually serves. The company said this happened due to "unforeseen circumstances."
"With limited options available at the airport, our teams sprung into action and made sure our customers had something to eat," the airline explained through its spokesperson. "We apologize to customers that their full meal service was not available and that we had to wing it on this occasion. We are sorry if we ruffled any feathers."
The company did not mention what meal replacement was served on the flight, but through social media, it was revealed that BA gave out KFC meals purchased during the stopover in the Bahamas.
While British Airways was able to solve its food shortage problem for the flight, Fortune reported that passengers were not happy with their in-flight food. They aired their annoyance online and pointed out that they were not only given fast-food meals, but the food served only had one or two chicken wings for the entire 12-hour flight. Finally, to alleviate the passengers and make it up to them, British Airways gave out refreshment vouchers after they arrived in London.
Photo by: Miguel Ángel Sanz/Unsplash
