Commercial Bank Revolutionizes its Customer Relationship with Duo World’s Communication and Collaboration Application, “FaceTone”

HENDERSON, Nev., June 08, 2017 -- Duo World Inc. (OTC Pink:DUUO), a provider of Communication and Collaboration Solutions via its FaceTone application, recently signed up with Commercial Bank of Ceylon PLC, the largest private Bank in Sri Lanka. FaceTone will help provide Commercial Bank with an efficient and high performance customer support center solution, which will provide heightened customer experiences with increased customer satisfactions, keeping in line with their reputation for being a trendsetter.

From Left: Commercial Bank Head of Operations Priyanthi Perera, Manager – Procurement Department Rangika Rodrigo, Manager – Digital Banking Sonali Gunasekara, Head of Card Center Thusitha Suraweera, AGM – Services Chinthaka Dharmasena, AGM - Operations S Prabagar, Manager – IT Operations Thilan Jayathilake, AGM – IT Krishan Gamage, Duo World Inc. CFO/ Director Jennifer Samuel Perera, COO Anjana Chandrathilaka, Head of Product and Market Development Ajeewan Aru, Senior Project Manager Chandana Wijesuriya, Legal Officer Nilakshini Goonawardena

A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/d4798678-0ee4-4c68-8693-e1d8a16933d8

FaceTone will empower Commercial Bank’s customer support center to operate on a new level of functionality, fueling up the inbound and outbound customer interactions across an Omni-channel platform. Omni-channel platform provides the capability of communicating via multiple channels such as voice, voicemail, Email, SMS, social media, Skype, and web chat. Building on Duo World’s heritage of providing easy and transparent management of all customer support center functionalities, FaceTone provides the ability to supervise the client’s agents using tools including agent monitoring, real-time reporting and quality assurance.

“We are extremely delighted to work with Commercial Bank, one of the most technologically advanced and innovative financial service providers in Sri Lanka to deliver a heightened customer experience that will nurture customer relationships and increase customer satisfaction, while pushing the boundaries of traditional Communication and Collaboration solutions with a wide array of features,” says Anjana Chandrathilaka, Chief Operations Officer Duo World Inc.

With the highly automated self-service IVR (Interactive Voice Response) system integrated to FaceTone, Commercial Bank will be able to provide 24/7 tele-banking services including verifying account/credit card balance, card activation/blocking, loan requests and cheque book requests.

Cutting-edge technology enables FaceTone to provide an intelligent request routing algorithm to route any calls, SMS, chats or even social media interactions directly to call center agents based on the pre-allocated skills such as language fluency, knowledge, expertise, etc. Innovative call routing techniques used in FaceTone swiftly matches the caller in the queue to the relevant call center agent in order to assist them. By providing the personal information and the previous interactions of the customers from the in-built CRM feature, agents can interact with customers swiftly and provide a superior service.  

The comprehensive Help Desk Module built into the FaceTone CRM provides the capability of creating tickets and assigning to relevant parties, ensuring the service levels are maintained per the standards and building a strong relationship with the customers. Duo World believes that the unique approach towards transforming Commercial Bank’s customer experience will enhance their competitive advantage and create a satisfied customer base, assisting them in achieving their business goals.

About Duo World Inc.

Duo World Inc., having its headquarters in Nevada, United States, and its development center in Colombo, Sri Lanka, has been catering to the companies in the space of Customer Life Cycle Management, Billing, Business Intelligence, Workflow Designing and Contact Center & Task Management solutions across the globe, targeting different market domains. Driven by innovation Duo World Inc. has favored the enterprises in many ways, including efficiency, cost reduction, revenue optimization and continuous value addition to their product or service offerings.

Learn more about Duo World at www.duoworld.com

Contact: 
Investor Relations
Stanley Wunderlich
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Email: [email protected]
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Duo World Inc. 
170 S Green Valley Parkway
Suite 300
Henderson, Nevada 89012
Tel: 870-505-6540
Email: [email protected]
Website: www.duoworld.com