Dr. Sant Fournier of Pilatus Bank speaks about the significance and the inherent value of maintaining direct client relationships

LONDON, Oct. 23, 2017 -- Dr. Claude-Anne Sant Fournier, Head of Legal at Pilatus Bank, believes that maintaining direct client relationships is what allows financial institutions to stay at the forefront of their industry, especially when it comes to compliance and risk management.

Pilatus Bank Head Of Legal Dr. Claude-Anne Sant Fournier

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Dr. Sant Fournier of Pilatus Bank says, “The core concept of private banking is based on client-private banker relationship,” and she draws a parallel comparison between client relationships and personal relationships. “The common denominator here is for people ‘to know and to be known’ by a trusted individual.” Pilatus Bank has put much effort in putting the principles of good communication into practice. The Head of Legal explains, “We have taken a step back and analysed the level and quality of interaction that we appreciate in our daily banking practices.” As individuals, we communicate constantly and with a myriad of people. Depending on the way we do so can result in either frustration or a sense of achievement. Pilatus Bank recognizes that the banker-client interactions are intensifying for the entire industry and clients might at times find this increasingly demanding behavior by their banks frustrating, so it’s important to raise the quality of the interactions. With this in mind, Pilatus Bank has set out to foster an environment where its clients and participants are encouraged to participate and engage in frequent and quality interactions, as the Bank has become a leader in integrating such interactions into its clients’ lifestyles with the help of Fin-Tech. Dr. Sant Fournier expands, “Such deepened relationships ensure compliance with applicable as well as anticipated anti-money laundering requirements.”

Dr. Claude-Anne Sant Fournier reiterates that the private bankers at Pilatus Bank don’t merely communicate with their clients on a reactive level. Instead, they take a proactive approach to ensure their clients receive optimal quality service. She expands, “Pilatus Bank’s private bankers have direct access to skilled professionals, including those who specialise in regulatory compliance. Maintaining an open dialogue permits Pilatus Bank to render an effective and tailored service, putting us at the forefront of regulatory adherence.” Dr. Sant Fournier concludes, “The ‘Know Your Customer’ practice is optimized when there are direct and quality relationships with the customers. This permits us to comply and be proactive with regulatory developments so that compliance requirements do not disrupt but evolve during our course of business and growth.”

About Pilatus Bank

Pilatus Bank is a leading European bank that specialises in providing private and commercial banking services to high net-worth and affluent individuals. Pilatus Bank, located on 4 Old Park Lane, W1K 1QW in London, is mainly focused on offering its private banking services through its proprietary technology platform in order to make private banking more accessible and scalable. The Bank’s simple and convenient solution has been a hallmark of transformation and quality of service.

Contact:

Hanna Olofsson
Pilatus Bank
+44 (0)330 3636360