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BOSTON, Sept. 08, 2016 -- LogMeIn, Inc. (NASDAQ:LOGM) today announced that Endsleigh, the UK’s leading student insurance provider, has selected Rescue Lens, LogMeIn’s award-winning interactive mobile video support offering to power Endsleigh’s video-aided claims service.
Collecting the information needed to validate and settle claims can be time consuming – with more complex claims requiring a visit by an adjuster to validate damage or loss. Using a secure, live camera feed from a customer's mobile device, Rescue Lens allows Endsleigh’s claim agents to see and remotely assist with the claims process as if the issue were directly in front of them. By extending the reach of the agents, Endsleigh is now able to settle certain claims at the initial point of contact by providing the ability to capture evidence immediately and validate claims without having to wait for evidence or travel to the customer’s home. As a result, when using Rescue Lens, the claims resolution time has gone from a typical five-day turnaround down to a single day – increasing customer satisfaction and reducing overall support costs.
“With a claim, it’s important to be able to ask questions and explain what is covered while you’re seeing what the customer sees,” says Simon Powell, Claims Operations Manager for Endsleigh. “Endsleigh is the first insurance company many of our student customers deal with, and it’s key that they have a positive experience so we can continue to offer them products and services into their professional lives. Rescue Lens has proven to be the ideal tool for helping us deliver the kind of fast, convenient claims process our customers want.”
“Today’s connected consumer is continuously creating new challenges and opportunities for businesses who want to stay ahead of their competition,” said Dave Campbell, Vice President, Customer Engagement and Support Products, LogMeIn. “Heightened expectations to resolve claims faster and more efficiently is driving the insurance industry to look for innovative new ways to improve the claims process. Rescue Lens is helping companies, like Endsleigh, re-imagine how they approach their claims experience to meet customer requirements, boost satisfaction, reduce costs and create ongoing loyalty.”
Rescue Lens
Based on the namesake feature in LogMeIn’s professional remote support product, LogMeIn Rescue, Rescue Lens gives companies a way to let their customers use virtually any mobile smartphone camera to visually walk claims agents through an issue via live HD streaming video. This eliminates the need to rely on the untrained eye or second hand descriptions. As a result, it opens up an invaluable new customer service channel – one designed to significantly boost the overall customer experience while helping to speed up resolutions and reducing or even eliminating the need for costly onsite service.
Additional Resources
About Endsleigh
Endsleigh is the trusted brand for student insurance, and the only insurance provider recommended by NUS. Originally founded in 1965 to serve the student market, Endsleigh has since broadened its products and services for graduates and professionals, as well as being the preferred insurance supplier for a variety of trade unions and professional organisations. The company offers a wide range of services including motor, home and travel insurance. Wholly owned by Zurich Insurance Group since 2007, today the company also offers a wide range of insurance products and solutions for both students, graduates and professionals, as well as being the preferred insurance supplier for a variety of trade unions and professional organisations. Products include motor, home and travel insurance as well as business insurance through Endsleigh’s Business team and financial advice through the Endsleigh Financial Advice team.
More information can be found: http://www.endsleigh.co.uk
About LogMeIn, Inc.
LogMeIn, Inc. (NASDAQ:LOGM) simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco and Sydney.
LogMeIn, LogMeIn Rescue, and BoldChat are registered trademarks and Rescue Lens is a trademark of LogMeIn in the U.S. and other countries.
Media contact: Alison Parker [email protected] +1-781-850-1261
