Medline has updated its guidance for customers with recalled beds, outlining repair, replacement and refund options as the company reports seven deaths and 35 serious injuries associated with product issues as of Nov. 8.
Medline reported the figures in its Nov. 13 customer update. It said certain beds may qualify for repair. If a bed or accessory cannot be repaired, the company will work with customers to assess whether they qualify for a replacement or a full or partial refund.
The Oct. 14 recall covers Medline Brand beds, rails, mattresses and accessories, including pendants and motor boxes. Medline said it distributed the products in the United States and Canada from 2011 through 2026. The recall and market withdrawal were covered in EconoTimes’ earlier report.
Until a bed is repaired or replaced, Medline’s updated instructions say to keep it unplugged except when repositioning a patient and to avoid extension cords. When possible, another person should help operate or move the bed.
Replacement or refund options may apply to certain products bought within the past five years, but the update does not say every product or customer qualifies. Customers should contact the provider or distributor that supplied the bed. People who bought directly from Medline can call 800-950-0128, option 7.
Medline’s Oct. 14 field notice described potential electrical overheating under several equipment or use conditions and entrapment risks involving accessories and loose or unstable rails. The notice identified possible risks; it did not establish a single cause for the reported incidents.
Medline’s Nov. 4 quarterly filing estimated costs related to the bed discontinuation and recall at about $50 million to $200 million, with expenses expected in the fourth quarter of 2026 and in 2027. The company said the estimate could change depending on customer participation. Its Oct. 21 filing had estimated costs of up to $220 million; the later filing did not explain the change.
Medline said new repair-and-replace guides would be distributed soon, but it did not provide a date.
