In a test for The Verge, reporter Mia Sato found that Meta’s Muse repeatedly returned listings to a cart after their holds expired, keeping them unavailable to other shoppers for hours. Sato did not intend to buy them.
Sato asked Muse to place 10 new listings from her favorite brand into a cart, then repeated the request after each 20-minute reservation expired. The cycle kept the items unavailable to other shoppers for hours.
On Oct. 8, The RealReal announced it had expanded Ask TRR to all 45 million members after a successful pilot. The tool was built with Google Cloud’s Gemini Enterprise for Customer Experience.
EconoTimes has previously covered a buyer-approved checkout for AI shopping agents, where shoppers approve the final amount and payment option before an order proceeds.
