Unverified user reports of OpenAI account closures on Saturday, Nov. 7, describe disrupted access across Pro subscriptions, shared team accounts and free API accounts, with some users saying saved material became unavailable.
The accounts in the claims included free API accounts, team accounts shared among users and Pro subscriptions costing $200 per month. The reports therefore covered both shared access and individual paid plans.
Most people referenced in the reports said they received no email before access ended. They said the login prompt stated that the account had been deleted or deactivated.
One user said a Pro account they had used for five years was deactivated. A developer said the closure meant they could no longer reach years of chats and personal memories saved in the cloud. The reports describe both account lockout and loss of access to material accumulated over time.
