Some Revolut users in the U.K., France and Spain faced app, transfer and card-payment problems on Oct. 20, while the company’s service pages showed all three markets operational on Oct. 21.
Users reported trouble signing in, sending money and paying by card in stores. Earlier in the outage, Revolut’s U.K. status page marked some functions as partly unavailable, including card payments and transfers. The company said customers’ money and data were safe. Its pages did not say when the operational status began or how many customers were affected. EconoTimes previously detailed Revolut’s payment disruptions during the London cloud outage.
Google Cloud’s incident record for its London region lists a power event from 2:08 a.m. ET (06:08 UTC) to 10 a.m. ET (14:00 UTC). Google attributed the event to a power problem in europe-west2-b, one of the region’s zones, and said it affected 38 products. Most workloads were moving toward recovery by 8:10 a.m. ET (12:10 UTC); at 10:03 a.m. ET (14:03 UTC), Google said some customers could still experience problems. A person familiar with the matter told Reuters that Revolut’s disruption was connected to the cloud outage. Reuters also reported that most services on Revolut’s U.K. status list still had problems at 1 p.m. ET (17:00 UTC) on Oct. 20. A September 2025 agreement widened the companies’ cloud infrastructure partnership but did not identify which system was involved in the disruption.
The Bank of England (BoE) has warned that problems at a shared technology supplier can affect multiple financial firms. U.K. Treasury Committee Chair Dame Meg Hillier asked the BoE and the Financial Conduct Authority (FCA) to determine how many U.K. financial services firms and consumers were affected, which services were disrupted and for how long, and what harm consumers suffered. Her questions also cover redress provided to customers. Hillier set Nov. 4 for an initial update and Jan. 20, 2027, for a full response.
