San Francisco Marriott Fisherman’s Wharf Announces Two Finalists for Hotel Hero Awards

San Francisco, California, April 03, 2018 -- San Francisco Marriott Fisherman’s Wharf is delighted to announce that two of the hotel’s employees have been selected as finalists for the Hotel Hero Awards. This prestigious event, hosted by the Hotel Council of San Francisco, recognizes individuals who exemplify the spirit of hospitality, with their generosity and their dedication to the hotel and its guests.

San Francisco Marriott Fisherman’s Wharf employees, Concepcion Martinez and Lauren Gong, are honored with Hotel Hero Awards.

The finalists from San Francisco Marriott Fisherman’s Wharf are Concepcion Martinez (Beyond the Call of Duty) and Lauren Gong (Rising Star).

Concepcion Martinez (Beyond the Call of Duty): This Beyond the Call of Duty award is presented to a hotel employee who demonstrates a willingness to go “beyond the call of duty” in creating an unforgettable experience for a guest or colleague.

Connie has been with the hotel for over 15 years as a host at Red Fin Restaurant; she ensures that diners have a memorable visit, especially during the breakfast hours. She has a knack for remembering guests’ preferences and goes out of her way to make people feel special. On the final morning of a frequent guest’s recent visit, Connie presented her with a beautiful place setting, including her favorite flowers and a card signed by the entire restaurant team – moving the guest to tears.

Another example of Connie’s kindness was her dedication to a recent guest who was receiving treatment for cancer. During his treatment, the guest unfortunately suffered the loss of his family-owned pizza business due to a fire. Connie provided comfort to his family through the rebuilding process, and made such a positive impact on them that she and her loved ones were invited to the pizza business’ grand re-opening this past year. The guest is now happily cancer-free as well.

Lauren Gong (Rising Star): This award is given to an individual who has been in the industry for less than five years, but demonstrates the potential to become a pivotal figure in the hotel community.

Lauren started at San Francisco Marriott Fisherman’s Wharf as a temporary administrative assistant in the Sales Department, and was quickly offered a permanent position as the Sales & Catering Coordinator, thanks to her talent and hard work.

By June of 2016, Lauren rose to the position of Executive Meetings Manager, where she is responsible for hotel room revenue, banquet sales goals and much more. Within her first year in her new role, Lauren helped grow year-over-year banquet revenue by $182,000. Lauren is integral to the growth of the hotel’s meeting attendee satisfaction scores, which increased by 9% in 2017. 

Lauren also makes time to give back to the community, including serving ice-cream during Housekeeping Week and volunteering at the Boys & Girls Club, Habitat for Humanity, JP Morgan Chase Fun Runs and Project Homeless Connect for the Hotel Council.

The Hotel Hero Awards will take place on April 18^th, 2018 and San Francisco Marriott Fisherman’s Wharf is honored to have these two incredible employees in the running.

About San Francisco Marriott Fisherman's Wharf

San Francisco Marriott Fisherman's Wharf is a luxurious hotel destination for business and leisure travelers. Recently renovated rooms feature plush bedding, Smart TVs and ergonomic workspaces; Red Fin Restaurant offers flavorful breakfast options, while Red Fin Lounge is a relaxed spot for delectable food and drinks. Additional perks at this Fisherman’s Wharf hotel include a fitness center with state-of-the-art cardio equipment and free weights, as well as 10 flexible event venues. The hotel’s prime location places famed landmarks including Alcatraz Island, Pier 39 and the Golden Gate Bridge well within your reach.

CONTACT: San Francisco Marriott Fisherman’s Wharf
1250 Columbus Avenue San Francisco, California 94133 USA 
1-415-775-7555
http://www.marriott.com/hotels/travel/sfofw-san-francisco-marriott-fishermans-wharf/