Sony Says No Fix Needed for Xperia XZ1 and Xperia XZ2 Display Issues

Many owners of the Sony Xperia XZ1 and Xperia XZ2 have complained about an annoying issue with their smartphones’ displays. However, in Sony’s statement, it appears that no fix will ever be released.

Earlier this year, several Xperia XZ1 and Xperia XZ2 flocked to the Sony community forum pages to share their experiences of seeing horizontal lines across their smartphone screens.

In February, one XZ1 owner posted in a Sony forum about the device’s “weird screen problem.” The complaint reads, “Horizontal lines appear when I [am] touching and rubbing the screen by finger.” Other Xperia XZ1 and Xperia XZ2 users replied in the thread saying they are also having the same issue with their phones.

Just last week, another Sony forum thread was initiated to discuss the same screen issues. “Move your finger fast from top to bottom of the screen, you will see after about 20 seconds lines on it, as for me digitizer can be seen and I have this on two brand new Xperia XZ2 phones … Crap quality for a bag of money,” one disappointed Sony customer posted.

Earlier this week, another Sony customer said they were told to bring their device for checking if the issue warrants a unit replacement or a fix. However, Sony has already issued a statement shutting down all hopes for Xperia XZ1 and XZ2 users of getting a flawless screen.

“Due to the characteristic of the display, you may see stripe patterns as a result of electrostatic in some models,” Sony told Tweakers.net (via NDTV). “This is not a functional defect and usually the stripe patterns fade away as the electrostatic disappears.”

The Xperia XZ1 and XZ2 make up Sony’s lineup of premium smartphones. The Xperia XZ1 runs on a Snapdragon 835 chipset while the XZ2 is powered by the latest high-end SoC from Qualcomm, the Snapdragon 845. Upon their release, the XZ1 was priced at $600 while the newer XZ2 costs around $800.