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Starbucks CEO Brian Niccol announced plans to reduce jobs within support teams to enhance efficiency as part of the company’s turnaround strategy. The changes, expected to be revealed by early March, will not impact in-store staff or store operation investments.
Niccol, who joined Starbucks after leading Chipotle Mexican Grill, has introduced various measures to revitalize the brand, which has faced challenges from growing competition and declining demand in key markets like the U.S. and China. According to Niccol, Starbucks’ current structure, characterized by excessive layers and small management teams, hinders agility. The company plans to reassess global support team roles, structure, and size to address these inefficiencies.
In October, Starbucks suspended its fiscal year 2025 forecast and unveiled plans to modernize U.S. stores. Upgrades include adding comfortable seating, ceramic mugs, and a coffee-condiment bar, aiming to reduce customer wait times to under four minutes.
Separately, Mellody Hobson, Starbucks' lead independent board director, announced her retirement after nearly 20 years with the company. Hobson’s departure marks the end of an era as Starbucks continues its push to adapt to evolving market demands.
This latest announcement reflects Starbucks' commitment to staying competitive while enhancing customer experience and operational efficiency.
