South Korea, US Discuss Chip Investments Amid Tariff Plans 
Fast Retailing Shares Drop as Uniqlo Japan August Sales Fall 
Anthropic Nears $15 Billion Credit Deal Ahead of IPO 
Berkshire Hathaway Eyes Bigger Stakes in Japan’s Top Trading Houses 
France Targets Shein, Temu With Fast-Fashion Fees 
Milei Threatens Falkland Oil Firms With Sanctions 
Shein Shares Drop 5% After Weak Hong Kong IPO Debut 
GSM Eyes US, Europe Expansion Ahead of 2028 Hong Kong IPO 
CATL Shares Fall as Hungary Plant Faces Safety Halt 
Adobe Names Anil Chakravarthy CEO as AI Push Accelerates 
Xiaomi Shares Jump on Europe EV Expansion Plan 
MongoDB Stock Sinks 14% as Atlas Growth Misses Expectations 
Lenovo Shares Fall After Dropbox Security Breach Exposes ID Vulnerability 
Nvidia Eyes $2.5 Billion Investment in Thinking Machines Lab 
Thomson Reuters C-Track Cyberattack Hits Courts Across U.S. and Canada 
OpenAI Launches GPT-6 Astra With Advanced AI Agent Capabilities 
US Tech Giants’ AI Bond Boom Raises Euro Zone Borrowing Risks 
Add as a preferred source on Google
SAN MATEO, Calif., March 06, 2018 -- Totango, Inc., the leading provider of Customer Success solutions for the enterprise, today announced it has received certification of its customer service management (CSM) integration with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that Zoe for ServiceNow has successfully completed a set of defined tests focused on Now Platform™ security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of Zoe with ServiceNow.
Zoe for ServiceNow allows support team members to make faster and more informed decisions when resolving cases by providing crucial data and insights about the customer and their status. This information is collected by Totango from many data sources, and allows the support team to understand the engagement level of the customer, their usage of the company’s product, ticket and other escalation history, and more.
“We are excited to partner with the ServiceNow CSM team,” said Guy Nirpaz, CEO and co-founder of Totango. “The combination of Totango’s data-driven customer engagement with ServiceNow’s Customer Service Management gives customers the ability to quickly assess the status of the customer and resolve their issue faster. Our company believes that the entire organization needs to align around the customer and Zoe on the ServiceNow platform allows their customers to benefit from cross-functional participation.”
About Totango
Totango is a leading enterprise customer success solution that enables companies to align around their customers to increase loyalty and customer lifetime value. Our solution connects all customer information so companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion and referrals.
ServiceNow Store
The ServiceNow Store is the exclusive source for Now® Certified apps from ISV Technology Partners that complement and extend ServiceNow and accelerate time to value for customers.]
