West Positioned as a Leader in Gartner UCaaS Magic Quadrant for Fifth Consecutive Year

CHICAGO, Sept. 01, 2016 -- West Corporation, a leading provider of communication services, is proud to announce today that Gartner, Inc. has positioned the Company in the Leaders Quadrant of its annual “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide”¹ report for the fifth consecutive year. West believes this continued recognition from Gartner is a result of the Company’s ability to create seamless connectivity through its UCaaS solutions and the Company’s overarching vision in the telecommunications space.

West brings unique expertise in providing midmarket and large enterprise clients with comprehensive, cloud-based unified communications solutions. In addition, West continues to expand its broad communications services with support for high-end video conferencing, Skype for Business integration and most recently, the acquisition of U.K.-based contact center technology provider, Magnetic North. The Company has extensive experience in designing, deploying and managing UCaaS solutions as well as the ability to provide valuable long-term support to its clients.

“We are honored to be among the UCaaS providers positioned in the Leaders Quadrant for the fifth straight year,” said Scott Etzler, West’s Unified Communications Services segment president. “We believe that our commitment to enhancing solutions while expanding our global reach has been paramount to maintaining our longstanding placement in Gartner’s UCaaS Magic Quadrant. As we prioritize the needs of the mobile-first workplace, we remain dedicated to providing our clients with high-quality UC and collaboration tools that consistently and reliably deliver effective UCaaS solutions and user experiences.”

West at the Gartner IT Symposium
West will have a presence at the 2016 Gartner IT Symposium, taking place on October 16-20 in Orlando, Florida. West senior executives will be onsite to meet with clients and guests and will provide insight into new and upcoming product and service offerings. 

According to Gartner:
“Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for multiple years, have clients with more than 5,000 employees supported and have more than 400,000 total employees supported. These vendors have their accounts implementing a comprehensive and integrated UCaaS solution set that addresses the full range of market needs, along with the proven ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, expand their geographical footprints, and innovate to new functional areas.”

Download the full Gartner Report here.

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Corporation
West Corporation is a leading provider of technology-enabled communication services. West offers a broad range of communication and network infrastructure solutions that help manage or support essential communications. West’s services include conferencing and collaboration, public safety services, IP communications, interactive services such as automated notifications, large-scale agent services and telecom services. Specifically, West Unified Communications Services helps enterprise organizations stay connected through tailor-made conferencing and collaboration solutions.

For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com. For more information about West’s Unified Communications solutions, please call 1-855-544-0455 or visit www.westuc.com.

¹ Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, August 23, 2016

AT THE COMPANY:       
Julie Kent-Ransom
West 
Unified Communications Services
[email protected] 
773.867.7003