Everest Group Has Positioned Sutherland as a Star Performer and Major Contender in Healthcare Payer BPO in its Report “Healthcare Payer BPO -- Service Provider Landscape with PEAK Matrix Assessment 2016”

CLIFTON, N.J., Feb. 15, 2016 -- Sutherland Healthcare Solutions was named a “Major Contender” and “Star Performer” in the Everest Group’s report Healthcare Payer BPO – Service Provider Landscape with PEAK Matrix^TM Assessment 2016.

The report, which was written by Manu Aggarwal, Anupam Jain, Amardeep Modi, and Rajesh Ranjan, analyzes the healthcare payer BPO market and positions 20 of the most recognized service providers in the industry. The providers are positioned on market share, key strengths and development areas.

“The payer segment is severely disrupted right now. Whether you consider market consolidation, regulatory forces, the shift to a B2C engagement model or the growing impact of digital technologies, payers require new solutions to address the dual mandate of running existing operations in a lean manner and at the same time innovate to adjust to market shifts,” Sutherland Healthcare Solutions CEO Thomas Laur said. “Our payer division is rapidly growing. This market traction is the result of our dedication to bringing innovative solutions that help payers address their dual mandate. We are excited that a globally renowned analyst firm like Everest Group recognizes Sutherland’s commitment to strengthening our payer clients.”

The PEAK (Performance Experience Ability Knowledge) Matrix is a proprietary research tool developed by Everest Group to assess the relative market success and overall capabilities of service providers. The report helps key stakeholders understand the changing dynamics of the healthcare payer BPO service provider landscape.

The report positions Sutherland as a “Star Performer,” based on strong performances during the preceding 18 months ending June 2015. Sutherland continues to invest in future technologies and innovations, including the announcement on the opening of an Automation Center of Excellence in India.

To learn more about the payer services of Sutherland Healthcare Solutions, contact us at [email protected].

About Everest Group’s PEAK Assessment

The Everest Group’s PEAK Matrix is a framework to assess the relative market success and overall capability of service providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions:

• Market success is measured by: revenue for services, rate of revenue growth, and number of clients.
• Delivery capability measured by scale of operations, scope, domain investment, delivery footprint and innovation.

For more information, visit www.research.everestgrp.com/offerings/peakmatrix/.

About Sutherland Healthcare Solutions

Sutherland Healthcare Solutions is a wholly owned subsidiary of Sutherland Global Services, a global provider of business process and technology management services with more than 36,000 employees and 60 global locations. Headquartered in Clifton, New Jersey, Sutherland Healthcare Solutions is a leading provider of consulting, business process outsourcing (BPO), information technology outsourcing (ITO), and analytics services to the entire healthcare ecosystem. With 4,250 dedicated employees in 10+ global sites, Sutherland delivers customized and scalable solutions including contact center, provider data management, coding, revenue cycle management, healthcare IT, experience consulting, and population and payment solutions. Learn more at www.sutherlandhealthcare.com.

Media Contact:
Amy Grazer, Head of Strategic Initiatives and Brand
973-518-3841 or [email protected]