HuHot Draws ‘Least Likely’ Visitors into Restaurants with Paytronix Predictive Scoring

NEWTON, Mass., Feb. 15, 2018 -- Paytronix Systems, Inc., an innovator in mobile loyalty and online ordering applications, mobile payment, and digital communication tools, today announced that HuHot Mongolian Grill has deployed Paytronix scoring to motivate its most unlikely visitors to come in and purchase meals. HuHot is leveraging the Paytronix predictive scoring capability to increase incremental revenue by sending loyalty and promotional offers to only customers who would not otherwise visit without the campaign offer.

The Paytronix scoring solution predicts future customer behavior by blending data to indicate the likelihood that a member will present specific behavior or attributes. Each member is assigned a score that's as easy to interpret as a FICO credit score. This simple and powerful capability can score millions of customers on a variety of dimensions to help marketers engage consumers with highly targeted, relevant communications.

“Paytronix scoring is a data-driven, predictive filter that restaurant and retail marketers can use for critical insight such as scoring guests’ likelihood to visit in the next 30 days, or how likely individuals are to open a promotional email,” said Lee Barnes, head of Paytronix Data Insights. “With Paytronix scoring, brands like HuHot can leverage the full power of Paytronix’s predictive analytics without having to make a sizeable investment in building or employing a predictive analytics team.”

HuHot Mongolian Grill deployed Paytronix scoring in order to ensure that marketing is giving members relevant offers based upon their likelihood to visit. Scoring also ensures that the brand does not cannibalize sales by giving people rich offers if they would come into the restaurant anyway without the promotion.

“With Paytronix scoring I have more confidence in my campaigns. Paytronix has the knowledge and resources for accurate predictive analytics, so I trust the scoring and its ability to help us create impactful campaigns,” said Monica Minford, Digital Marketing Director for HuHot Mongolian Grill. “We’ve also gained a clear understanding of how our emailed promotions are performing, so we can repeat or refine the ones that drive incremental visits and spending.”

HuHot franchisees originally were concerned that the loyalty program would discount people who would come into their restaurants anyway. The Paytronix scoring and segmentation of offers quickly won over the franchisees as they saw the more aggressive loyalty promotions were only reaching guests that weren’t likely to visit. Guests who hadn’t been in the franchisees’ restaurants for quite a while started coming back in.

“Using Paytronix scoring, we get a bigger and more informed picture of everything. We’re able to accurately identify which guests have lapsed and can act on that with a customized offer to draw them back in for a meal,” said Minford.

Additional Resources
Read about the most successful recent HuHot scoring campaigns in today’s Paytronix blog post, as Minford shares details and results: Spread S’more Love: HuHot Mongolian Grill’s Success with Scoring on National S’mores Day.

Learn more about the HuHot Rewards Program and how HuHot Mongolian Grill Increased Membership 50 Percent after only six months with Paytronix with a look back at last year’s press release.

About Paytronix Systems, Inc.
Based in Newton, Massachusetts, Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience store brands. Through its innovative software design and integrations with widely used point of sale systems, Paytronix empowers more than 330 customers with the flexibility to build unique, revenue-enhancing guest experiences. Customers benefit from big data consumer insights that Paytronix generates through 1-to-1 engagement with more than 165 million loyal guests—via mobile, social and today’s most innovative digital marketing tools. As a result, customers motivate their guests to increase spend and drive revenue.  For more information, visit www.paytronix.com.

Media Contact:
Michelle Tempesta
Paytronix Systems, Inc.
[email protected]
617-871-2330