First Tennessee earns 20 awards for banking

MEMPHIS, Tenn., Feb. 27, 2017 -- First Tennessee Bank has received multiple awards for outstanding service for business banking from Greenwich Associates as part of the group’s 2016 Greenwich Excellence Awards. First Tennessee also earned high grades from customers in the annual Phoenix-Hecht Treasury Management Quality Index for middle market banking.

In evaluating more than 600 banks, Greenwich Associates identified a select group of banks that performed at differentiated levels compared to peer institutions at the national and regional levels. First Tennessee won 17 national awards and three regional (South) awards.

“We are grateful that our business customers enthusiastically endorsed our service and capability. We work hard every day to earn their trust and loyalty,” said David Popwell, president of banking for First Tennessee’s parent company, First Horizon National Corp. (NYSE:FHN). “Our dedicated bankers are committed to providing differentiated customer service and this recognition reflects our focus on excellence.” 

Popwell said the First Tennessee Bankers were excited about earning more national Greenwich Excellence Awards this year – last year First Tennessee was also a top performer in the Greenwich Associates honors.  

In the Excellence in Middle Market Banking category, First Tennessee received eight national awards – Overall Satisfaction, Proactively Provides Advice, and in Cash Management – Overall Satisfaction, Customer Service, Digital Functionality, Ease of Product Implementation, Functionality and Range of Online Services, and Product Capabilities. First Tennessee also received two regional (South) awards for Overall Satisfaction and Cash Management Overall Satisfaction.

In the Excellence in Small Business Banking category, First Tennessee received nine national awards – Overall Satisfaction, Proactively Provides Advice, Branch Satisfaction, Industry Expertise, Likelihood to Recommend, and in Cash Management – Overall Satisfaction, Accuracy of Operations, Customer Service, and Ease of Product Implementation. First Tennessee also received a regional (South) award for Proactively Provides Advice.

First Tennessee also received top grades in the Phoenix-Hecht 2017 Treasury Management Quality Index for Middle Market Banking, which includes businesses with revenues between $20 million and $500 million. 

First Tennessee’s grades are:
A – Product Operations
A – Product Satisfaction
A+ – Customer Service
A – Technical Support
A+ – Relationship Manager

In addition, 100 percent of customers surveyed indicated that they would recommend First Tennessee to a treasury colleague.  That compares to a study-wide average of 86 percent for all banks. 

The Phoenix-Hecht 2017 Quality Index is based on individual bank quality evaluations gathered in the 2017 Treasury Management Monitor survey. This survey of treasury managers from corporations with annual revenues of $20 million or more was conducted from August to November 2016.

About First Tennessee

First Tennessee Bank is the largest bank headquartered in Tennessee, with the number one deposit market share in Chattanooga, Memphis and the Tri-Cities and a top-five deposit market share in Knoxville and Nashville. First Tennessee was founded during the Civil War in 1864 and has the 14th oldest national bank charter in the country and one of the highest customer retention rates of any bank in the country. First Tennessee and FTN Financial are part of First Horizon National Corp. (NYSE:FHN), which has 4,300 employees. First Horizon has been recognized as one of the nation's best employers by Working Mother and American Banker magazines. More information is available at www.FirstTennessee.com.

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Contacts:
James Dowd (901) 523-4305 [email protected] 
Kim Cherry (901) 523-4380 [email protected]