Info-Tech Research Group Recognizes Cherwell Software as a “Champion” in Enterprise Service Desk Vendor Landscape

COLORADO SPRINGS, Colo., March 28, 2017 -- Cherwell Software announced today it has been listed as a “Champion” in Info-Tech Research Group’s Vendor Landscape for Enterprise Service Desk Software. Cherwell had the highest composite score among twelve vendors evaluated on product attributes including features, usability, architecture, and affordability, as well as on vendor characteristics such as viability, strategy, reach, and channel. Notably, Cherwell scored significantly higher overall than larger, more entrenched market incumbents.

Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, serving over 30,000 IT professionals. Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.

According to the report, “Cherwell is an emerging competitor to large enterprise vendors, offering extensive functionality at a lower cost. Cherwell offers a codeless design architecture, making its solution fully configurable and able to easily integrate with third-party applications without needing to write or modify code.”

“We’re thrilled to be cited as a leading vendor by a highly respected research firm that takes an objective, data-driven approach to vendor evaluations,” said Craig Harper, Cherwell’s Chief Executive Officer. “Cherwell is a force multiplier for IT organizations, we anticipate broader recognition that Cherwell is a great fit for organizations that need to become more innovative and agile, while reducing the total cost of ownership of their service management initiatives.”

Download the Info-Tech report here.

About Info-Tech Research Group

With a paid membership of over 30,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has an eighteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.

About Cherwell Software

A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades every time—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

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Matt Basil 
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