Infosys Explores Talent Transformation Amid AI Advancements

Infosys (NSE:INFY), India’s second-largest IT services firm, anticipates a major shift in how the tech industry manages talent, according to CTO Rafee Tarafdar during an interview at the World Economic Forum in Davos. The company, known for its 'pyramid' workforce model with a strong focus on entry-level hiring, is rethinking its approach to align with industry changes driven by generative AI and other innovations.

Tarafdar emphasized that while generative AI could impact jobs, it also opens opportunities to create entirely new roles, such as specialists in responsible AI. Infosys is actively investing in upskilling its workforce and hiring talent for emerging fields, ensuring adaptability to evolving technological demands.

"We are experimenting with how the talent model will change. It’s about reskilling, evolving current skills, and creating roles that didn’t exist before," Tarafdar said.

The company recently developed four small language models tailored for banking, IT operations, cybersecurity, and enterprise services, which are now offered to clients. These advancements underscore Infosys's focus on staying ahead in the AI-driven landscape.

Looking forward, Tarafdar expects significant demand for expertise in areas like responsible AI and model engineering, marking a shift in hiring priorities. By blending reskilling initiatives with the recruitment of specialists, Infosys aims to balance innovation with workforce transformation, ensuring it remains competitive in a rapidly changing tech industry.

This proactive approach highlights Infosys’s commitment to navigating AI’s impact while driving sustainable growth in the IT sector.