Meet Amelia 2.0 - A ‘Humanized’ virtual assistant from IPsoft

Virtual assistants like Siri and Cortana have become a part of our lives, communicating with us just like any other person. One more name in the list of virtual assistants, Amelia, got an upgrade recently.

IPsoft, a company that focuses on automation of IT and business processes for enterprises, announced on Wednesday Amelia 2.0, its Artificial Intelligence (AI) platform that automates knowledge work across a broad range of business functions. The new updates bring Amelia closer to achieving “near human cognitive capabilities”.

The previous version of the virtual assistant was modelled on the human brain that had the capability to become smarter with time. It had IQ as well as EQ and was equipped to sense human emotions and respond appropriately.

“In just one year we have seen Amelia ‘grow up’ tremendously. Just imagine how her maturity will accelerate over the next five,” said Chetan Dube, IPsoft CEO. “We are fast approaching the moment when technology is knocking at the Turing horizon, where machine intelligence starts to match human intelligence. Amelia will be the harbinger of that shift, inviting us to re-evaluate the relationship between man and machine in order to create a more efficient planet.”

The latest update takes the dialogue management comprehension and emotional engagement to a whole new level. Amelia can now hold wholly natural conversation that is not restricted to following set flows as its declarative memory now consists of both episodic memory and semantic memory. She can quickly and reliably retrieve information across a wider and more complex set of knowledge.

"Unlike any other AI I can understand, learn and solve problems like a human," Amelia said during a demonstration when asked what made it different from other AI agents, IBTimes reported.

In addition to an EQ quotient, Amelia now has a mood and a personality vector in a 3-dimensional emotional space, which enables her to keep track of every client interaction and allows her to adapt her responses accordingly so that she delivers personal service to every customer.