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BOCA RATON, Fla., Feb. 21, 2018 -- ADT Inc. (NYSE:ADT), the leading provider of monitored security and interactive home and business automation solutions in the United States and Canada, celebrated one of its LifeSaver events today in Medford, Ore. where ADT Customer Sharon Lausmann was reunited with rescuers who helped save her from carbon monoxide.
The scary incident happened in mid-December as Lausmann was napping in her home after being sedated for a medical procedure. She was sound asleep, but awakened by a phone call from ADT’s Customer Care Center in Irving, Texas.
“The ADT dispatcher told me there was a carbon monoxide detector going off and advised that I leave my house,” said Lausmann. “So, I grabbed my pets and went outside to wait until the fire department arrived.”
When first responders from Medford Fire-Rescue pulled up a few minutes later, they used portable gas detectors to determine there were life-threatening levels of the “silent killer” coming from a malfunctioning gas oven.
“I really didn’t know much about carbon monoxide before this happened,” said Lausmann. “But now, I am telling everyone I know to become aware and get a detector.”
To celebrate the successful outcome, ADT flew Dispatcher Phyllis Clark 1,500 miles from Texas to meet Lausmann for the first time.
“I am so glad I could help Ms. Lausmann survive what could’ve been a real tragedy,” Clark said. “In my job, I love being able to help save lives for a living.”
ADT also awarded $5,000 to Medford Fire-Rescue, which urged people to be extra diligent about carbon monoxide, especially during winter.
“Every year over 400 Americans die from carbon monoxide and thousands more are hospitalized,” said Justin Bates of Medford Fire-Rescue. “You can’t taste or smell carbon monoxide so it is important to have monitored protection to prevent more tragedies.”
About ADT
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs more than 18,000 people in the United States and Canada.
Media Relations
Bob Tucker
tel: +1 561.988.3619
[email protected]
