President Donald Trump Presents National Award to Adventist Health

BALTIMORE, April 11, 2018 -- President Donald Trump and Secretary of Commerce Wilbur Ross presented President and CEO of Adventist Health Castle, Kathy Raethal, and Quality Improvement Coordinator, Steve Bovey, with the Malcolm Baldrige National Quality Award during the annual Quest for Excellence Conference in Baltimore, Md., on April 8. Adventist Health Castle is the first Hawaiian healthcare organization, and the first from Adventist Health—the faith-based, nonprofit integrated health system serving more than 75 communities in the western U.S. states of California, Hawaii, and Oregon—to receive the nation's highest Presidential honor for performance excellence.

"This recognition is the culmination of years of hard work, dedication and a constant pursuit of excellence from each and every physician, employee and volunteer at Adventist Health Castle," said Raethal. "Each member of our team played a role in this accomplishment and I am so proud of what we've achieved. Our journey will continue with an unwavering commitment to providing exceptional care and service to everyone who walks through our doors."

The Baldrige Award program raises awareness of the importance of performance excellence in driving the U.S. and global economies and provides organizational assessments, training, tools and criteria to educate leaders in businesses, schools, healthcare organizations, government and nonprofit organizations by sharing the best practices of the national role models it recognizes with its awards. The program was established by Congress in 1987 and since the first group was recognized in 1988, 118 awards have been presented to 110 organizations. Since the healthcare category was introduced in 1999, only 21 healthcare organizations nationwide have been awarded the Malcolm Baldrige National Quality Award. The program is a public-private partnership managed by NIST and funded in part through user fees, with some support from the Baldrige Foundation.

“We are humbled to accept this esteemed award on behalf of Adventist Health Castle,” said Adventist Health Chief Executive Officer, Scott Reiner. “This award validates what we have already come to love and expect from Adventist Health Castle—and serves as a national model for healthcare best practice.”

ABOUT ADVENTIST HEALTH: Adventist Health is a faith-based, non-profit integrated health system serving more than 75 communities on the West Coast and Hawaii. Its compassionate and talented team of 33,300 includes more than 24,600 employees; 5,000 medical staff physicians; and 3,700 volunteers working together in pursuit of one mission: living God’s love by inspiring health, wholeness and hope. Founded on Seventh-day Adventist heritage and values, Adventist Health provides care in 20 hospitals, more than 280 clinics (hospital-based, rural health and physician clinics), 13 home care agencies, seven hospice agencies and four joint-venture retirement centers. Through a separate public benefit corporation, Adventist Health seeks to reach more communities and accommodate their specific needs from an affiliated health system. For more information, visit www.adventisthealth.org.

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