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Samsung is facing a hot issue right now as a South Korean is claiming that his Samsung Galaxy S10 5G model caught fire for no apparent reason. The man, who was only identified as Lee, said that he first noticed the fire when the smell of something burning caught his attention.
“My [Samsung Galaxy S10] was on the table when it started smelling burnt and smoke soon engulfed the phone. I had to drop it to the ground when I touched it because it was so hot,” Lee told AFP (via The Economic Times of India).
Following the incident, the company said that they will not be reimbursing the customer’s Samsung Galaxy S10 on account that the cause of the fire wasn’t an internal malfunction but an “external impact” due to “stamping.” The decision is based on the company’s findings after extensively reviewing the charred device, with the test involving X-Rays to find out what really happened, CNET reported.
It was initially assumed that this Samsung Galaxy S10 incident is the same as the 2016 mishap that the company suffered where it was forced to recall millions’ worth of its Galaxy Note 7 after the device caught fire due to battery issues. Now, this test proves that this isn’t the case. The news also comes amidst the manufacturer’s announcement that its first-quarter earnings plummeted 60 percent compared to last year’s sale, The Verge reported.
According to the report, their sales were at $13.4 billion in 2018 but this year it dove down to $5.3 billion. However, the company did say that their Samsung Galaxy S10 isn’t to blame for the decline, citing the market’s penchant for low and mid-range handsets.
As for when U.S. users can get their hands on the new Samsung Galaxy S10 5G models, it’s been slated to launch on May 16. The device will be available in four U.S. carriers, with Verizon the first one to distribute the phone. Regarding its cost, it will have a starting price of $1,300 for the 256GB model. Hopefully, the aforementioned incident is an isolated case and no other burning issues occur in the coming months.
