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Customers sue US chicken chain Chick-fil-A for deceptive delivery markups

New York City customers sued the US chicken chain Chick-fil-A for deceptively and untruthfully pricing its menu for delivery. The proposed class-action suit alleged that Chick-fil-A had advertised flat delivery fees on o…

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Customers sue US chicken chain Chick-fil-A for deceptive delivery markups
The two plaintiffs pointed out that a 30-piece chicken nuggets order costs $5 to $6 more when ordered for delivery than for pickup, or ordered in-store.

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New York City customers sued the US chicken chain Chick-fil-A for deceptively and untruthfully pricing its menu for delivery.

The proposed class-action suit alleged that Chick-fil-A had advertised flat delivery fees on orders of $2.99 or $3.99 but secretly marks up the prices by 25 to 30 percent.

The two plaintiffs pointed out that a 30-piece chicken nuggets order costs $5 to $6 more when ordered for delivery than for pickup, or ordered in-store.

According to the plaintiffs, the "secret" additional delivery markup is essentially a "hidden delivery fee" deceiving consumers into making purchases they otherwise would not make.

While setting different pricing for delivery is common among restaurants, the lawsuit insists these should be disclosed.

The plaintiffs are seeking an order for Chick-fil-A to end this alleged practice and financial compensation.

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