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A Spanish court recently ruled in favor of a former Facebook moderator, affirming that his mental health was significantly affected by the graphic content he was exposed to throughout his role.
This verdict has far-reaching implications for how social media platforms collaborate with moderators and handle work-related mental health concerns.
Recognition of Work-Related Mental Health Issues
According to Reuters, the Barcelona court upheld a decision by Spain's social security agency, acknowledging that the subcontracted moderator's psychiatric treatment was a direct result of his work duties.
Consequently, The Star reported that he is entitled to additional compensation for sick leave, setting a precedent for content moderators' mental health concerns in Spain.
Employed between 2018 and 2020 by CCC Barcelona Digital Services, a subsidiary of Telus International, one of Facebook owner Meta's outsourced providers, the former moderator was exposed to distressing content. CCC filed a lawsuit in 2022, seeking to challenge the Social Security Agency's determination that the moderator's mental health condition was work-related.
In an official ruling dated January 12th, Judge Jesus Fuertes rejected CCC's claim, affirming that the content moderator experienced significant emotional and psychological distress during his employment. The granted sick leave in 2019 was unequivocally linked to his work responsibilities.
Disturbing Content and Challenging Working Conditions
During his tenure, the former moderator was exposed to graphic material encompassing self-mutilation, beheadings perpetrated by terrorist groups, torture, and even suicides. These disturbing images took a toll on his mental well-being.
This groundbreaking court decision sets an important precedent, particularly in a country like Spain. It recognizes the significant impact of content moderation on an individual's mental health. The ruling can shape industry practices and prompt social media companies to reassess their responsibilities towards moderators.
The court's ruling outlined the moderator's specific mental health challenges, which included severe anxiety leading to panic attacks, social isolation, dysphagia, and thanatophobia. These conditions rendered the individual incapable of fulfilling his work obligations.
It marks the first time that a Spanish court has recognized the direct link between a content moderator's sick leave and the distressing nature of their work-related responsibilities.
Facebook's settlement with U.S. content moderators in 2020 on mental health grounds underscores the pervasive nature of work-related mental health struggles in the industry. Additionally, a moderator in Germany was placed on paid leave after publicly demanding improved working conditions.
Photo: dlxmedia.hu/Unsplash
