Enghouse Interactive President for the Americas to Join Executive Panel at ITEXPO 2018

FORT LAUDERDALE, Fla., Feb. 13, 2018 -- Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, today announced that Ernie Wallerstein, president for the Americas, Enghouse Interactive, will join the executive panel, “The Modern MSP: Recurring Revenue and Business Opportunities from Microsoft Office 365, Skype for Business and Teams,” on Wednesday February 14, 2018 at ITEXPO  in Fort Lauderdale, Florida.

Enghouse Interactive helps managed service providers (MSPs) capitalize on customer interaction solutions by delivering an exceptional customer experience through contact center hosted or in the public cloud. During this session, Wallerstein will detail how managed service providers can create new, recurring revenue streams, as well as leverage the aforementioned applications with Microsoft cloud services like Azure and OneDrive to create profitable opportunities while helping customers grow.

According to IDC, the cloud opportunity will exceed $500 Billion by 2020. This is a huge opportunity for MSPs, especially for those in the Microsoft Partner Ecosystem. These partners, however, have challenges to overcome. Many MSPs lack the background and know-how to sell new services, do not have the technical expertise or certifications to easily integrate new offerings and cannot afford additional time and resources to manage and support the constant evolution of the cloud market.

But, to succeed, they must move beyond traditional thought processes and become “modern MSPs.” This includes evolving beyond being a “one trick pony” specializing in basic cloud migration, and instead look at the latest services being adopted and demanded by businesses.

ITEXPO is billed as an annual gathering spot where telecom, IT C-level professionals, business owners, developers, and the channel learn and conduct business.

ABOUT ENGHOUSE INTERACTIVE
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Presence Technology, Reitek, Safeharbor, Survox, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at http://www.enghouseinteractive.com/.

CONTACT
Mostafa Razzak
JMRConnect
202.904.2048
[email protected]