Associate Professor of Information Systems, Michigan State University
I study Big Data, Service Supply Chains, Social Media, Entrepreneurship and Innovation
What will 2022 bring in the way of misinformation on social media? 3 experts weigh in
Jan 03, 2022 12:15 pm UTC| Insights & Views
At the end of 2020, it seemed hard to imagine a worse year for misinformation on social media, given the intensity of the presidential election and the trauma of the COVID-19 pandemic. But 2021 proved up to the task,...
Feb 02, 2021 13:27 pm UTC| Technology Insights & Views
The Research Brief is a short take about interesting academic work. The big idea While people tend to contribute more to a virtual public good if they see others doing the same, this effect reverses if they become...
Biases in algorithms hurt those looking for information on health
Jul 16, 2020 14:20 pm UTC| Technology
YouTube hosts millions of videos related to health care. The Health Information National Trends Survey reports that 75% of Americans go to the internet first when looking for information about health or medical topics....
Social Media Revolution Series
Jul 02, 2020 15:42 pm UTC| Politics
The lower-than-expected attendance at President Trumps rally in Tulsa on June 20 was attributed, at least in part, to an online army of K-pop fans who used the social network TikTok to organize and reserve tickets for the...
Hate cancel culture? Blame algorithms
Jan 29, 2020 07:07 am UTC| Insights & Views Life
Cancel culture has become so pervasive that even former President Barack Obama has weighed in on the phenomenon, describing it as an overly judgmental approach to activism that does little to bring about change. For the...
How social media turned United's PR flub into a firestorm
Apr 14, 2017 01:35 am UTC| Insights & Views Business
Recent PR stumbles by United Airlines and Uber illustrate the challenges for businesses in an age when citizen activism is amplified by social media. Incidents that not so long ago would have been relatively isolated are...