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Popular Asian food delivery giants, Grab and Foodpanda, are adapting to the post-pandemic landscape by venturing into the dine-in sector. Amid a significant slowdown in delivery orders, both Singapore-based apps have expanded to offer dine-in services, including restaurant discovery, pre-purchase dining vouchers, and QR payment options, to keep pace with changing customer habits.
With the change in the customers' eating habits, Grab and Foodpanda expanded into the dine-in field. People also return to their old daily routines, including visiting restaurants with friends and family. So the Singapore-based food delivery apps decided to go with the flow and offer dine-in services.
According to CNBC, Grab is already testing its dine-in feature in 15 cities in Singapore, Indonesia, and Thailand. The service allows users to pre-purchase vouchers for restaurant dining, and people can enjoy up to 50% discounts.
Moreover, customers can also use the app to check out reviews and menus of different restaurants and dining places. It offers more convenience because other features include QR payment and an ordering system. People may also use the app to book transportation to their selected restaurants to dine.
Grab will soon expand its dine-in service to the Philippines, Vietnam, and Malaysia. Foodpanda's dine-in feature was already launched in 2021, but the company improved to meet customers' needs.
"We triggered the discussion already during the pandemic. And of course, we knew back then already, that there will be life after the pandemic," Foodpanda's chief executive officer of Asia Pacific said in a statement last week.
Previously, Tay Chuen Jein, Grab Singapore's head of deliveries, also said, "It not only helps our users discover restaurants to go to, but also makes eating out more affordable as several merchant-partners are offering attractive dine-in vouchers that can be purchased through the app."
Photo by: Kseniia Ilinykh/Unsplash
