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BOSTON, March 07, 2016 -- LogMeIn (NASDAQ:LOGM) today announced that the latest version of its LogMeIn Rescue remote support solution now includes support for all Android 5.0+ and 6.0+ devices, including smartphones and tablets. The new release builds on LogMeIn’s mobile support leadership by addressing 75% of the world’s active mobile devices. These devices will now be able to take advantage of all of the features of Rescue including:
- Click2Fix – Provides all the information agents need at a glance to help agents quickly identify problems, provide fast resolution, and escalate sessions if necessary
- Remote view – Technicians can now remotely view the device screen of any Android 5.0 or 6.0
- Annotation and laser pointer – Provides a way to guide users through the app with pinpoint accuracy while also offering whiteboarding and laser pointer functionality
- File transfer – Easily and securely transfer files between a local computer and mobile device with one click
LogMeIn Rescue is an enterprise-ready professional remote support platform that provides access and support to smartphones, tablets, computers and applications. As a market leader, LogMeIn Rescue works with 4 out of 5 of the world’s top telecommunications companies offering full remote control and remote support of mobile devices. LogMeIn Rescue currently supports devices from major brands including Samsung, HTC, LG, Motorola and Sony and with this release and expanded Android support, will be positioned to support hundreds of additional brands that represent a noteworthy percentage of devices worldwide.
“Because of the sheer amount of mobile devices in the market, companies have a hard time supporting all of them -- leaving many in the dark when it comes to customer care,” said Dave Campbell, Senior Director, Product Management, LogMeIn. “As an industry leader in mobile support, it was important for Rescue to be able to provide quick and easy support for the widest variety of devices. Today’s announcement underscores our commitment to Android customers and showcases a huge step in helping to ensure nearly all mobile users have access to cutting edge customer support.”
About LogMeIn, Inc.
LogMeIn Inc. (NASDAQ:LOGM) simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco and Sydney.
Contact: Alison Parker + 1-781-850-1261 [email protected]
